Privacy Policy
Introduction
Welcome to Book My Swari. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, submit an enquiry, or use our services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect different types of information depending on how you interact with Book My Swari.
Personal Information:
- Full name
- Mobile number
- Email address
- Residential or communication address
Booking Information:
- Vehicle rental or taxi booking details
- Pickup and drop-off locations
- Booking dates and travel duration
- Driving licence and identity verification details, where required
- Additional information necessary to process your booking
How We Use Your Information
We use the collected information for legitimate business purposes, including:
- Processing and managing vehicle rental and taxi bookings.
- Confirming reservations and communicating booking details.
- Providing customer support and responding to enquiries.
- Verifying customer identity and eligibility where necessary.
- Processing payments and maintaining transaction records.
- Improving our website, services, and customer experience.
- Sending important service-related updates and notifications.
- Preventing fraudulent activities and maintaining service security.
- Complying with applicable legal and regulatory requirements.
Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Withdraw consent for the processing of your personal information.
- Raise concerns or complaints regarding the use of your information.
- Nominate another individual to exercise your rights where permitted by law.
WhatsApp and Other Communication Channels
Customers may contact Book My Swari through WhatsApp, phone calls, email, or other communication channels.
When you communicate with us through these platforms, we may receive and use the information you voluntarily provide to respond to your queries, assist with bookings, and provide customer support.
Your use of third-party communication platforms is also subject to their respective privacy policies and terms of service.
Children's Privacy
Our website and vehicle rental services are intended for individuals who are legally eligible to use the relevant services.
We do not knowingly collect personal information from children without the legally required authorisation or consent.
If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the matter.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
